Refund policy

RETURN AND REFUND POLICY

Because every Seshmore item is made to order, we do not accept returns or exchanges for incorrect sizes, colors, or changes of mind. Please review product details and sizing information carefully before ordering.

DAMAGED, MISPRINTED, OR DEFECTIVE ITEMS

If your item arrives damaged, misprinted, or defective, contact us within 30 days of delivery at onthecenterstage@gmail.com. Include your order number and clear photos showing the issue. Once the claim is approved, we will arrange a replacement or refund at no additional cost. You do not need to return the defective item unless we specifically instruct you to do so.

CANCELLATIONS AND ORDER CHANGES

Contact us immediately if you need to cancel an order or change its shipping address. Because orders may enter production quickly, changes and cancellations are not guaranteed after production begins. If an order is successfully canceled before production, a refund will be issued to the original payment method.

DELIVERY ISSUES

Customers are responsible for providing a complete and accurate shipping address. If an order is returned or cannot be delivered because of an incorrect address, additional shipping or replacement charges may apply. Contact us promptly if tracking shows a delivery problem.

REFUNDS

Approved refunds are issued to the original payment method. Processing time may vary depending on your bank or payment provider.

CONTACT

Seshmore
Email: onthecenterstage@gmail.com
Phone: (951) 440-1809
Address: 3824 Maple Grove Dr, Unit 222, Madison, WI 53719, United States